Certified Internet Web (CIW) Professional Practice Exam

Which action should be taken if a web browser blocks pop-ups while trying to log into an online course?

1. Disable pop-up blocking software in the operating system

2. Disable pop-up blocking in the web browser

3. Switch to a different web browser

4. Clear all cookies and cache

The correct answer is: Disable pop-up blocking in the web browser

Disabling pop-up blocking in the web browser is the most effective action to resolve issues with blocked pop-ups when trying to log into an online course. Many online platforms rely on pop-ups for essential functions such as authentication, notifications, and additional features that enhance user experience. If the web browser’s pop-up blocker is enabled, it may prevent these elements from appearing, ultimately hindering the login process. Adjusting the settings specifically within the web browser allows you to control pop-up behavior more directly without affecting the overall security and functionality of the operating system. The other options, while they may have some effect on pop-up blocking, do not specifically target the most likely source of the issue. Disabling pop-up blocking software in the operating system could lead to broader implications beyond just the browser, possibly allowing more unwanted pop-ups from all applications. Switching to a different web browser might be a solution, but is often unnecessary when you can simply adjust the settings in your current browser. Clearing cookies and cache can improve browser performance or resolve certain errors, but it does not directly address the issue of pop-up blocking during the login process.